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Frequently Asked Questions

12 Baje FAQ — Answers to All Your Questions right here

From registration to withdrawal, bonuses to security — find answers to any question about 12 Baje below.

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Account & Login Deposits & Withdrawals Bonuses & Offers Games & Betting Security Mobile App Responsible Gaming
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Account & Login

All you need is an active Bangladeshi mobile number, an email address, and to be 18 years of age or older. A bank account or national ID is not required for initial registration. KYC verification may be required for larger withdrawals. For more details, Registration Page to learn more.

Just 3 minutes! Simply complete three steps — enter your name, mobile number, and password. Verify the OTP sent to your mobile and your account is activated instantly. No approval wait time.

Only one account can be registered per mobile number. Attempting to create multiple accounts with the same number may result in all accounts being suspended and balances forfeited.

On the login page, and click the "Forgot Password?" button. An OTP will be sent to your registered mobile number. Once verified, you can set a new password. The entire process takes under 2 minutes.

After 5 consecutive incorrect password attempts, your account will be locked for 30 minutes. Wait 30 minutes and try again, or log in using OTP. If the issue persists, contact our 24/7 live chat.

Yes, you can. Log in, go to your profile settings, and submit a change request. An OTP will be sent to your old number — once verified, you can add your new number. Changes on KYC-verified accounts may take slightly longer to process.

You can be logged in on up to two devices simultaneously. If you log in on a third device, the oldest active session will be automatically logged out.

Contact our support team via live chat or email. You can withdraw your remaining balance before the account is closed. As part of responsible gaming, Self-Exclusionas well.
Deposits & Withdrawals

Deposits can be made via bKash, Nagad, Rocket, and bank transfer. bKash and Nagad are the most popular options as they are instant and hassle-free.

The minimum deposit is just ৳100, so you can get started with a very small amount. Note that the minimum deposit required to qualify for a bonus may differ — on the Promotions page to learn more.

Deposits via bKash and Nagad typically reflect within 1–5 minutes. Bank transfers may take 1–3 hours. If your deposit hasn't arrived, contact us via live chat with your transaction ID.

Withdrawals to bKash and Nagad typically arrive within 5–15 minutes. If KYC verification is incomplete, your first withdrawal may take a little longer. Requests made after midnight are processed the following morning.

The minimum withdrawal is ৳500. The maximum daily withdrawal limit depends on your account level. VIP members are entitled to higher limits.

12 Baje does not charge any withdrawal fees. However, bKash or Nagad may apply their own transaction charges, which are governed entirely by the respective payment provider's policies.

KYC (Know Your Customer) is the identity verification process. For large withdrawals, you may be asked to provide a photo of your national ID. This protects your account security and helps prevent fraud.

First, save your transaction ID or take a screenshot, then send it to us via live chat. Our team typically resolves the issue within 15 minutes. Funds from a failed deposit are usually returned within 24 hours.

Bonuses cannot be withdrawn directly. You must first meet the wagering requirements. For example, a 5x wagering requirement means you need to bet five times the bonus amount. For full terms, on the Promotions page available.
Bonuses & Offers

Make your first deposit after registering — the welcome bonus will be credited to your account automatically. Make sure the bonus option is enabled before completing your deposit. Register here and claim your bonus.

Share your referral code with friends. When they register using your code and make their first deposit, both you and your friend will receive a bonus. You can find your referral code in your profile settings.

You'll receive a percentage of your weekly or monthly net losses back as cashback. Cashback is credited to your account automatically every Monday. The amount depends on your VIP level.

Yes, most bonuses have an expiry date. The welcome bonus generally must be used within 30 days. Expiry dates and terms are stated separately for each bonus offer.

Earn loyalty points with every bet you place on 12 Baje. Accumulate points to redeem free bets, bonuses, or exclusive offers. The more you play, the higher your VIP tier — and the greater the rewards.

First, make sure all the requirements have been met, then contact us via live chat with a screenshot of your deposit. The bonus is usually added manually within 1 hour.

Select the free bet option on your bet slip. If a free bet wins, you receive the winnings only — the original stake is not returned. Free bets are typically valid for 7 days.
Games & Betting

Sports Betting (cricket, football, tennis, and more), Lottery, Jackpot, Live Casino (Baccarat, Roulette, Blackjack), slots — all in one account.

Live betting lets you place bets on a match in real time as it unfolds. Odds shift with the flow of the game, so quick decisions are essential — markets can close at any moment.

Pick your numbers or go with a quick pick and purchase your ticket. The draw takes place at a set time, and if your numbers match, the prize is credited directly to your account. Multiple lottery draws are held every day. For more details, Lottery Page to learn more.

Jackpot winnings are credited to your balance instantly. For large jackpots, KYC verification may be required. Once verified, you can make a withdrawal within 24 hours. Jackpot Page to learn more.

Raise a dispute via live chat or email within 48 hours of the bet, clearly stating the bet ID and the details of your concern. Our team will investigate and provide a decision within 72 hours.

You can bet on cricket (IPL, BPL, Test matches), football (Premier League, Champions League), kabaddi, badminton, tennis, and many more sports. Sports Betting page View all markets.

Once a bet is placed, it generally cannot be cancelled. However, some markets offer a "Cash Out" feature — allowing you to take partial winnings before the match ends.

If an event is cancelled, the full stake is refunded. In a parlay bet, if one leg is cancelled, that leg is counted at odds of 1.00. Refunds are credited to your balance within 24 hours.
Security

12 Baje uses 256-bit SSL encryption to keep all data secure. Every login and transaction passes through our security systems. We are a licensed platform and undergo regular security audits.

Contact live chat immediately and request that your account be suspended. Change your password and log out of all active sessions. Provide full details of the incident — we will investigate.

Yes, OTP-based two-factor authentication can be enabled on 12 Baje. Turn it on from your profile settings. Once active, an OTP will be sent to your mobile at every login — adding an extra layer of security to your account.

No. 12 Baje never sells or shares your personal information with third parties. Information may only be disclosed to authorities where required by law. For more details, Privacy Policy Read more.

Change your password immediately and log out of all active sessions. Then contact us via live chat or email with a description of what happened. We will review your account activity logs and take appropriate action.

Only log in through the official website (12Baje.biz). We will never ask for your password via SMS or email. Do not click on unfamiliar links. If you receive any suspicious communication, let us know immediately.
Mobile App

Download Page to download the APK file directly, or App Page View details. Compatible with both Android and iOS devices.

On Android, go to Settings → Security and enable "Unknown Sources". On iOS, you may need to trust the profile. If you run into issues, Download page A detailed guide is available.

The app will notify you whenever a new update is available. To update, visit the Download Page to download the latest version. The older version still works, but update to access new features.

First, fully close the app and reopen it. Clear the cache. If the problem persists, uninstall and reinstall the app. If it still continues, contact support with your device model and Android/iOS version.

Yes! After logging in once the usual way, you can enable biometric login in the app settings. From then on, a fingerprint or face scan is all it takes to log in.

Yes, the same account can be used on both web and app. Your balance, bet history, and all data sync in real time. A deposit made on one platform will instantly reflect on the other.
Responsible Gaming

Self-exclusion means voluntarily closing your account for a set period of time. on the Responsible Gaming page Fill out the form or contact support. You can choose any duration, from one week to permanent.

Go to Account Settings to set your daily, weekly, or monthly deposit limit. Once the limit is reached, the system will not accept further deposits. Limit reductions take effect immediately; increases take effect after 24 hours.

No, absolutely not. 12 Baje strictly enforces an 18+ policy. Anyone who fails age verification will have their account immediately suspended and balance forfeited. Keep minors away from gaming.

The 12 Baje support team will assist you with complete confidentiality. on the Responsible Gaming page You'll find a self-assessment tool, budget calculator, and self-exclusion form.

Yes. Go to Account Settings and set a daily time limit. Once the limit is reached, your session will end automatically. here Full details are available.

Use a strong password and never share it with anyone. Enable biometric login. Always log out after each session. Use your phone's parental controls to block gaming apps on children's devices.
Help Center

Need more help?

If you can't find your answer in the FAQ or need more details, use the options below.

Live Chat

24/7 live chat support in Bangla. Average response time is just 3 minutes. Get instant help with any issue.

Email Support

For complex issues, email us at support@12baje.biz. Providing screenshots and full details will help us resolve your issue faster.

Terms & Conditions

For full details on bonuses, withdrawals, and account rules Terms & Conditions Read more.

Responsible Gaming

For gaming control tools and self-exclusion, visit the Responsible Gaming page to learn more.

App Support

If you're having trouble installing or updating the app, Download page for a detailed guide.

Promotion details

To view the full terms of current offers and bonuses, Promotions page Check back regularly.

Still have questions?

Our Bangla support team is available 24 hours a day, 7 days a week. Average live chat response time is just 3 minutes.

Live Chat Email

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